Delete your Taily account

You can delete your account and all your data at any time.

In the app (fastest)

Open Taily, go to Settings and tap Delete account, then type DELETE to confirm. Your account and data are deleted immediately.

Without the app

Email [email protected] from the email address you signed up with and ask us to delete your account. We delete it within 30 days and confirm by email.

What is deleted

Your account and email address, your dog’s profile and photos, schedule, coach conversations, check-ins, training progress, grooming, weight, medication and vet records, and your settings.

What is kept, and for how long

Nightly database backups are kept for 30 days, so a deleted account disappears from them within 30 days. Technical request records (when a request was made and whether it worked, never what you wrote) are unlinked from you and removed after 90 days. Records we must keep by law, such as invoices, are kept as long as the law requires; payments themselves are handled by Apple or Google.

Your subscription

Deleting your account does not cancel a Taily Premium subscription. Cancel it in your iPhone’s Settings → your name → Subscriptions, or on Android in the Google Play app → your profile → Payments & subscriptions → Subscriptions.

See our Privacy Policy for more about your data.