Support

We read every message and usually reply within two working days.

How do I cancel my subscription?

iPhone: open Settings → your name → Subscriptions → Taily and tap Cancel Subscription. Android: open the Google Play app → your profile → Payments & subscriptions → Subscriptions → Taily and tap Cancel. Cancel at least 24 hours before the trial or period ends to avoid being charged. Deleting your Taily account does not cancel it.

How do I get a refund?

Refunds are handled by the store you subscribed through. iPhone: request one at reportaproblem.apple.com. Android: follow Google Play’s refund steps.

I already paid, but Taily asks me to subscribe

Open the subscription screen and tap Restore. Make sure your phone is signed in to the same Apple ID or Google account you used to buy Taily Premium.

I forgot my password

On the login screen, tap Forgot password? and follow the link in the email. Check your spam folder if it doesn't arrive within a few minutes.

How do I delete my account?

In the app, go to Settings → Delete account. This permanently deletes your dog's profile, schedule, check-ins and photos. You can also email us to ask.

Can I get a copy of my data?

Yes. Email [email protected] and we will send it within one month. See our Privacy Policy for all your rights.

Is Taily a replacement for my vet?

No. Taily gives general information about raising a puppy, written partly by AI. Always check with your vet about your dog's health, and contact a vet straight away in an emergency. See our Terms of Use.

Business details

Trader

Mandy Lenaerts (sole trader)

Address

Dendermondsesteenweg 162, 2870 Puurs-Sint-Amands, Belgium

Enterprise number

BE 1042.137.613

Email

[email protected]